Booking Policy
Payment & Cancellation Policy — please read carefully before confirming your stay.
1. Payment Schedule & Gates
Booking Deposit (Gate 1)
A 30% deposit of the total reservation cost is charged immediately upon reservation to secure your calendar dates.
Remaining Balance (Gate 2)
The remaining 70% balance is charged automatically 30 days prior to the arrival date using the same card on file. No action is required from you if your card details remain valid.
Last-Minute Bookings
For any reservation made within 30 days of arrival, 100% of the total reservation cost is charged immediately at checkout.
Payment Failures
If the final balance payment fails on day 30, the guest will receive an automated notification with a 48-hour grace period to update their card details. If payment is not completed within 48 hours, the booking will be cancelled automatically and the 30% initial deposit will be forfeited.
2. Cancellation & Refund Policy
All cancellation notices must be submitted in writing by the primary guest. Refund calculations apply to the total accommodation rate:
| Cancellation Window | Refund | Notes |
|---|---|---|
| ≥ 30 days before check-in | 100% | Deposit refunded in full (less Stripe processing fees). |
| 7 – 30 days before check-in | 50% | 50% of the total booking value retained; 50% returned to your card. |
| Fewer than 7 days before check-in | 0% | Entire booking amount is strictly non-refundable. |
| No-show or early departure | 0% | No credits, refunds, or date adjustments for late arrival, missed days, or early check-outs. |
Cleaning fees, if itemised separately, are refunded 100% if the cancellation occurs any time prior to the official check-in time on arrival day.
3. Security & Damage Deposit
A refundable security hold is placed as a temporary credit card pre-authorisation 24 to 48 hours prior to arrival. This hold is automatically released within 5 to 7 business days following departure, provided no damage, missing property, or severe rule violations are reported upon final cleaning inspection.
4. Chargeback Waiver & Agreement
By completing the payment, you acknowledge and agree that:
- Your card will be charged according to the payment gates stated in Section 1.
- Any voluntary cancellation will be resolved exclusively under the percentages set out in Section 2.
- Legitimate charges processed under these agreed terms will not be disputed as unauthorised or fraudulent with your card-issuing bank.